Personal Data Protection

Privacy Policy FAW99 — Your Data Security Is Our Priority

FAW99 is committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026

Key Summary: FAW99 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. All data is encrypted using 256-bit SSL standards and stored on fully protected servers.

1Introduction and Scope of the Privacy Policy

This Privacy Policy ("Policy") is published by FAW99 ("we", "Platform", "company") and applies to all users who access or use the FAW99 platform via our website, mobile app, or any other official service channel.

We understand that privacy matters deeply to every individual. In today's digital age, your trust in how we handle your personal information is the foundation of the relationship we build with you as a faw99 member. For this reason, we take this responsibility very seriously and are committed to ensuring your data is always managed with full transparency, security, and integrity.

This Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By using the FAW99 platform, you agree to the data collection and usage practices described in this document.

PDPA Compliance: FAW99 fully complies with Malaysia's Personal Data Protection Act 2010. All personal data processing is carried out in accordance with the principles set out in the Act, including the general principle, notice & choice, disclosure, security, data integrity, access, and accountability.

2Types of Personal Data We Collect

FAW99 collects your personal data only when it is genuinely necessary to provide you with safe, efficient, and quality services. The following are the categories of data we collect:

2.1 Data You Provide Directly

Data Category Example Purpose of Collection
Identity Information Full name, MyKad/passport number, date of birth Identity verification (KYC), fraud prevention
Contact Information Phone number, email address, residential address Account communications, transaction notifications
Financial Information Bank account number, bank name, eWallet information Processing deposits and withdrawals
Login Information Username, password (encrypted) Account verification and security
Verification Documents MyKad copy, bank statements, utility bills KYC and payment verification process

2.2 Data Collected Automatically

  • IP address and general location data (state/city)
  • Device type, operating system, and web browser version
  • Game session data — date, time, games played, total wagering amount
  • Deposit and withdrawal transaction history
  • Platform access and activity logs
  • Cookie data and similar tracking technologies

Note: FAW99 never directly collects credit or debit card information. All card transactions are processed through PCI-DSS certified third-party payment gateways without card data passing through our servers.

3How We Use Your Personal Data

Every piece of data we collect is used for specific and legitimate purposes. faw99 will not use your data for any purpose beyond the scope stated below without obtaining your consent first.

3.1 Platform Operations Purpose

  • Registering and managing your member account on the faw99 platform
  • Processing deposits, withdrawals, and all financial transactions securely
  • Verifying your identity through the KYC process as required by law
  • Providing responsive and effective customer support
  • Sending transaction notifications, account updates, and important security alerts

3.2 Security & Fraud Prevention Purpose

  • Detecting and preventing fraud, money laundering, and platform abuse
  • Monitoring account activity to detect any suspicious access attempts
  • Complying with applicable laws, regulations, and directives from relevant authorities
  • Enforcing faw99's Terms and Conditions and policies

3.3 Service Improvement Purpose

  • Analyzing usage patterns to improve your gaming experience
  • Personalizing content, promotions, and relevant game recommendations
  • Conducting technical testing and platform system improvements
  • Sending promotional information and bonus offers you have consented to receive

Marketing Consent: You may withdraw consent to receive marketing communications at any time by contacting the FAW99 customer support team or through your account settings.

4Data Sharing and Disclosure

FAW99 does not sell or rent your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, there are certain situations where your data may be shared with trusted parties:

4.1 Third-Party Service Providers

We work with service providers who have undergone rigorous vetting and are bound by strict data confidentiality agreements, including:

  • Payment gateway providers — to securely process deposits and withdrawals
  • Gaming software providers — to ensure game integrity and fairness
  • KYC service providers — for new member identity verification
  • Cloud infrastructure providers — for secure and encrypted data storage

4.2 Legally Required Disclosures

FAW99 may disclose your personal data when required by law or court order, including to law enforcement agencies, financial regulatory bodies, or other competent authorities. In such cases, we will disclose only the minimum data necessary.

International Data Transfers: Should your data need to be transferred outside of Malaysia, faw99 ensures that an equivalent or higher level of protection is upheld by the recipient, in compliance with PDPA requirements.

5Data Security and Protection

The security of your personal data is faw99's top priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorized access, modification, or disclosure.

5.1 Technical Security Measures

  • 256-bit SSL/TLS data encryption for all communications between your device and faw99 servers
  • Encryption of sensitive data stored in databases using the AES-256 algorithm
  • Two-factor authentication (2FA) available for all member accounts
  • 24/7 continuous security monitoring by our cybersecurity team
  • Regular penetration testing by accredited independent security firms
  • Web application firewall (WAF) with automatic updates

5.2 Organisational Security Measures

  • Access to members' personal data is restricted solely to staff who genuinely require it
  • All staff handling personal data undergo rigorous information security training
  • A clear and tested incident response procedure to address any data breaches
  • Internal security audits are conducted periodically to identify and address vulnerabilities

Breach Notification: In the event of any data breach affecting your personal information, faw99 will notify you within 72 hours of the breach being detected, in line with industry best practices.

6Cookies and Tracking Technologies

The faw99 platform uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and analyze platform performance. The following are the types of cookies we use:

6.1 Necessary Cookies

These cookies are essential for the core functions of the faw99 platform and cannot be disabled. They are used to maintain your login session, store language preferences, and ensure account security during active sessions.

6.2 Analytical Cookies

These cookies help us understand how members use the faw99 platform — the most frequently visited pages, time spent in each section, and general navigation paths. This information is used in aggregate without identifying any specific individual.

6.3 Functional Cookies

These cookies allow the platform to remember your preferences such as favourite games, display settings, and preferred language to deliver a more personalized experience.

6.4 Managing Cookies

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the FAW99 platform.

7Your Rights Regarding Personal Data

As a faw99 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data that we hold:

Right of Access

You have the right to obtain a copy of your personal data held by us at any time.

Right to Rectification

You have the right to request correction of any inaccurate or outdated personal data.

Right to Erasure

Under certain circumstances, you may request that we delete your personal data.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes.

Right to Data Portability

You may request your data in a machine-readable format for portability purposes.

Right to Restriction of Processing

You may request that we restrict how we use your data in certain circumstances.

How to Submit a Request: To exercise any of the rights above, contact the faw99 data protection team via email at [email protected]. We will process your request within 30 working days.

8Data Retention Period

FAW99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention period guidelines:

  • Active account data — Retained for the duration your account is active and 5 years after account closure for financial record and audit purposes
  • Transaction records — Retained for a minimum of 7 years in compliance with Malaysia's anti-money laundering legal requirements
  • KYC Documents — Retained for 5 years after the business relationship ends
  • Customer support communication logs — Retained for 2 years from the date of last interaction
  • Analytics data and access logs — Retained for 12 months before being anonymized or deleted

Once the retention period expires, data will be securely deleted or anonymized using industry-standard procedures.

9Changes to the Privacy Policy

FAW99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes made will be posted on this page with the latest update date.

For significant amendments that affect how we handle your personal data, we will notify you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the faw99 platform after that notice period constitutes your acceptance of the revised policy.

Review Periodically: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how faw99 handles your personal data, we encourage you to reach out to us through the following channels:

Our Data Protection Officer (DPO) team is ready to assist and will respond within 3 business days for general inquiries, and within 30 business days for formal data subject rights requests.

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible for enforcing the PDPA in Malaysia.

Your Privacy, Our Responsibility

Every measure we take in handling your data is designed to give you complete confidence and peace of mind.

256-bit SSL Encryption

All data transmitted between your device and faw99's servers is protected by military-grade 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

Full PDPA Compliance

FAW99 fully complies with Malaysia's Personal Data Protection Act 2010. All collection and use of members' personal data follows strict PDPA guidelines.

Full Control in Your Hands

You have full control over your personal data — access, correct, delete, or request a copy of your data at any time through our responsive customer support channels.

Secure Server Infrastructure

Your data is stored in enterprise-grade data centres with strict physical access controls, redundant power backup systems, and automated daily data backups to ensure service continuity.

Regular Security Audits

Faw99's security systems undergo regular independent testing and audits by accredited third-party cybersecurity experts to ensure the latest protections remain active at all times.

Dedicated Data Protection Team

FAW99 has a dedicated Data Protection Officer (DPO) team to handle all privacy-related enquiries, requests, and complaints promptly and professionally.

A Safe & Trusted Platform

Join faw99 — Your Privacy Fully Protected

Play with peace of mind at FAW99, as we ensure every detail of your personal data is protected with the latest security technology. Register today and enjoy a safe, fair, and enjoyable gaming experience.

100% Data Secure Malaysia PDPA Compliance No Data Sold to Third Parties

By registering, you agree to the Terms and Conditions and Privacy Policy FAW99. This platform is for users aged 18 and above only.

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